Track Your Order
Want to know where your blade is? Here's how to track your order every step of the way.
1. CHECK YOUR EMAIL
Once your order ships, we send you a SHIPMENT CONFIRMATION EMAIL that includes:
- Your tracking number
- A tracking link you can click directly
Please also check your spam/junk folder if you don't see it. The email is sent to the address you used at checkout.
2. HOW TO TRACK YOUR PARCEL
You can track your shipment in two easy ways:
- Click the tracking link in your shipment confirmation email, OR
- Copy your tracking number and paste it into a universal tracking site such as:
- https://www.17track.net
- https://www.aftership.com/track
These sites work with most international carriers and will show your parcel's latest status and location.
3. WHEN WILL TRACKING UPDATE?
- Please allow 1-3 business days after dispatch for the first tracking scan to appear.
- International shipments update less frequently while in transit and during customs clearance — this is normal.
- Reminder of timing: processing takes 1-3 business days, and delivery takes about 7-14 business days after dispatch, depending on your location and customs.
4. MY TRACKING ISN'T UPDATING / MY ORDER IS LATE
Don't worry — quiet periods during international transit and customs are common. If:
- Your tracking shows no movement for an extended time, or
- Your order hasn't arrived within the estimated delivery window,
please contact us at support@nusantarablades.com with your order number. We'll investigate with the carrier and help resolve it.
5. CUSTOMS & DUTIES
International orders may be held briefly for customs clearance, and import duties or taxes may apply depending on your country. These charges are the customer's responsibility. Customs delays are outside our control. See our Shipping Policy for details.
Still need help? Contact us:
- Email: support@nusantarablades.com
- WhatsApp / Phone: +62 821-1518-6138
We reply within 1-2 business days.